Refund & Cancellation Policy

Please read our refund and cancellation policy carefully before placing your order through our ordering URL.

1. Order Cancellation

• Once an order is placed through the ordering URL / Application, cancellation is not permitted.
• No refunds will be issued for cancellations made by the customer after the order is placed.

2. Product Discrepancy or Damage

• If there is any product discrepancy (e.g., incorrect item delivered) or physical damage to the food item, Tastetosphere will process a refund as wallet points or in the form of an e-voucher within 7 working days, upon verification.
• Customers may be requested to provide photographic evidence when raising a grievance.

3. Presence of Unwanted Substances / Inedible Particles

• In case of foreign substances or inedible particles found in the food, the counter will take immediate action, either by:
  • Replacing the product immediately, or
  • Issuing a full refund at the counter immediately.

4. Unavailability of Ordered Product

• If an ordered item is not available, the counter will:
  • Offer a replacement item of equal value, or
  • Refund the full amount paid for the unavailable item immediately at the counter.

5. Reporting Timeframe & Process

• All discrepancies and issues must be reported within 30 minutes of receiving the order.
• Complaints must be raised only via the “raise a new ticket” under the Help Desk section on the ordering URL, along with photo evidence attached, for them to be addressed.

6. Mode of Refund

• Approved refunds will be processed through the wallet or e-voucher as points.

7. Policy Updates

• Tastetosphere reserves the right to modify or update this policy at any time without prior notice. The most recent version will always be available on the ordering URL.