Privacy Policy

This Privacy Policy is formulated by Samam Foods Private Limited (hereinafter referred to as the "Tastetosphere") to describe its practices in connection with the personal information of customers collected through:

• The Tastetosphere website: www.Tastetosphere.com
• The Tastetosphere online meal ordering application
• Other products or services provided on the platform
• Offline interactions including hard copy registration cards, competitions, and call center interactions
• Cookies and tracking technologies (collectively, the "Specified Platform")

1. Commitment to Privacy

Tastetosphere is committed to safeguarding customer privacy and ensuring trust in how personal information is handled. "Personal Information" includes:

• Contact info (name, email, phone)
• Login details (username, password, security answers)
• Customer feedback (comments, testimonials)

2. Collection & Use

Tastetosphere collects and uses personal information strictly for purposes for which it is intended and never for third-party marketing. It may be used for:

• Orders: Process and inform order status
• Account Maintenance: Manage user accounts and rewards
• Customer Service: Respond to inquiries and complaints
• Other Communications: Promotions and news (if opted-in)
• Business Operations: Enhance user experience and perform audits

3. Acceptance

Use of the platform implies acceptance of this Privacy Policy. Tastetosphere is not liable for any incorrect information provided by the customer. The policy may be updated quarterly or as required by law. Customers are encouraged to review it periodically.

4. Sharing of Information

Tastetosphere does not share personal data without customer consent, except:

• As required by law or regulatory bodies
• In good faith for legal or compliance purposes
• In case of a merger or acquisition (data may be shared with acquiring company)

5. Affiliates & Vendors

Information may be shared with affiliated entities. However, the client is not part of vendor-customer disputes. Direct contracts exist between Tastetosphere and vendors only.

6. Data Security

Tastetosphere complies with the Digital Personal Data Protection Act, 2023 and has implemented the following measures:

• Secure storage environments
• Access control (need-to-know basis)
• PCI DSS-compliant payment gateways with encryption
• User identity verification for account access

7. Data Retention

Personal data is retained only as long as necessary. Once the purpose is fulfilled, it is securely destroyed or deleted.

8. Data Subject Rights

Customers have the right to:

• Access their personal data
• Request deletion or correction
• Restrict or object to processing
• Export their personal data

9. Data Transfer

Personal data will not be transferred unless:

• It is necessary for contractual performance
• Consent has been provided
• The recipient ensures data protection compliance

10. Contact Information

For complaints or queries, contact:

Mr. Najeem (Ops Head)
Phone: +91 98842 98847
Email: info@tastetosphere.com

11. Data Protection Officer

For any concerns or rights requests, contact our DPO:
Email: info@tastetosphere.com

12. Policy Change Log

13. Definitions

• Customer: Any person registered on the platform intending to use its services
• Person: Includes natural persons, companies, associations or any body
• Applicable Law: Indian territory laws
• Data Controller: Entity responsible for compliance with data laws